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Help Page

FAQ

FAQ

 

 

Hello friends of KuSeRa, I am the Brummelchen of KuSeRa

 

I have set up here is a bear explanatory page for our online antiques market.

 

I also always tell meener kleenen lobe: One can not know everything, you just have to know where it is written - and - who does not ask remains stupid.

 

If you do not find anything here that you continue to help then do not be afraid to write to us.

 

 

 

 

Texts with colored background are links to match the theme or make an extension of the offer whereas

 

There are 3 colors - each has its importance and look like this:



Orange = links within our site to further general categories or articles.


Yellow = Links within our site to find articles or texts that match the selected item.

Purple = links leading to other websites.

 



 

How to make a Best Offer on KuSeRa?

 

You can for several of the item price proposals bundled in a form submit, simply enter it with backslash * / * separate item numbers.

For example: xuserm-00023 / xop-00894, etc.



Here you will find the article number instantly highlighted in red, see screenshot.

 

Price-proposal-item-number

 

Here you enter in our price proposal form the item number(s).

 

Price proposal

 



 

Fill out your cart / order form correctly

First view

The first step: now please choose the shipping in cart: Germany - European Union - International 1 - International 2 - 3 International or International 1/2/3.
Now select the payment method: paypal or bank transfer, cash (only possible if you could pick up the item to us in Berlin-Spandau).

Step 1:

Just choose Pickup if you can pick up the item in at least 1 week at longer collection times please arrange an appointment.

Select the delivery method Germany if your item can be shipped to Germany

Select the delivery method International 1, if you have found your country in our 
shipping info list (International1)

Select the delivery method International 2, if you have found your country in our 
shipping info list (International2)

Select the delivery method International 3 if you have found your country in our 
shipping info list (International3)



Step 2:

Now select the payment method: * Cash is only self collection *, * payment by bank transfer with IBAN and BIC * or via * PayPal *

If you have selected the country of dispatch (payment and delivery method) (put point), then click on * checkout * ... and it goes on :)

see picture

Sreenshot1

Warenkorb-e-Ansicht1-fertig

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Second view

The second step: Now choose between Sign in for registered customers (if you already have an account with KuSeRa) or order without registering or order and register as customer.

Please fill in the required fields with an * asterisk * from, otherwise we can not assign your order - delivery address with house number and your email address - or open an account with password at KuSeRa.

 

Now you can choose how you want to complete the order procedure (name / address / delivery / email).

You can choose between * sign in for registered customers *, * order without registering * and * Order and register as customer *

Registered customers means: please enter your account name / email address and enter with your password - see screenshot2

Order without registration means: you don't opened an account at KuSeRa - you do not have a suitable account with password at KuSeRa - see screenshot3

Order and register as customer means: you have an account / name at KuSeRa it is protected with your self-assigned password - see screenshot4

see Figure

screenshot2

Warenkorb-e-Ansicht2-1-fertig

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Order without registration means: you have opened no account at KuSeRa - you do not have a are suitable account with password at KuSeRa.

see Figure

Screeshot3

Warenkorb-e-Ansicht2-2-fertig

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Order and regsitrieren as customer means: You now have a account from you is password protected

see picture

Screenshot4

Warenkorb-e-Ansicht2-3-fertig