Contact information



Erika Gutleb

trading as: KuSeRa

Address KuSeRa

Wei├čenburger Str. 43
13595 Berlin

Phone 0 30 - 36 75 71 52
Contact person Erika Gutleb

Commercial register: ...

Tax identification
VAT ID: DE 225945247


Online Settlement of Disputes / OS-Platform

According to (EU) Directive no. 524/2013 and via an interactive website electronically accessible in all official languages of the institutions of the European Union, the European Commission provides a European Platform for the settlement of disputes arising between consumers resident in the European Union and entrepreneurs having their registered place of business in the European Union from the online sale of goods or from rendering services via the internet (so-called OS Platform / URL:

In order to file a complaint on this so-called OS Platform, consumers must complete an electronical complaint form. The individual information to be mandatorily rendered when lodging the complaint are listed in the Annex to (EU) Directive no. 524/2013.

KuSeRa is, as a rule, not willing and not obliged to participate in dispute settlement procedures before a consumer conciliation board.