Important customer information


Right of Revocation and Consequences of Revocation


In case of distance contracts, consumers have a right of revocation. As a consumer, you shall therefore be entitled to revoke your statement to execute the contract in line with the following revocation instructions:


Revocation Instructions


Right of Revocation


You shall be entitled to revoke this contract within a period of fourteen days without being obliged to indicate the reasons therefore.

The revocation period shall amount to fourteen days as from the date on which you or a third party – other than a carrier - denominated by you has taken the goods in his or her possession.

In order to execute your right of revocation you must give us (KuSeRa An- und Verkauf – Erika Gutleb –Weißenburger Str. 43 in D-13595 Berlin; phone: +49 (0)30 – 36 75 71 52; email: notice of your decision to revoke the contract by means of a clear and unequivocal statement (e.g. a letter sent by mail or an email message). For said purpose, you may – but are not obliged to - use the enclosed revocation model form.

The revocation period shall be deemed to have been observed if the notice of your execution of your right of revocation has been dispatched prior to the expiry of the revocation period.


Consequences of Revocation


In the event of a revocation, we shall be obliged to return all payments received from you, inclusive of delivery costs (except for the additional costs resulting from your choice of another kind of delivery than the most favourable standard delivery offered by us) to you without any delay and in any case not later than within a term of fourteen days after the date on which the notification of your revocation of this contract has been received by us. The amounts to be reimbursed shall be repaid by those means of payment used by you during the original transaction, unless explicitly otherwise agreed with you; in no case, we will charge you any fees due to said repayment. We shall be entitled to refuse said repayment until our receipt of the goods returned by you or until you have provided evidence that the goods have been dispatched by you, whichever is earlier.

You shall be obliged to return the goods or hand them over to us not later within a term of fourteen days after the date on which you give us notice of your revocation of this contract. Said term shall be deemed to have been observed if you dispatch the goods prior to the expiry of said period of fourteen days. The direct costs for the return of the goods shall be borne by you.

You shall only be liable for a diminished value of the goods if the loss of value is due to a treatment or handling of the goods other than what is necessary to ascertain the quality, features and functions of the goods.


Annex: Revocation model form

Revocation Model Form

according to Annex 2 to Title 246a Section 1 paragraph 2 sentence 1 no. 1 and Section 2 paragraph 2 no. 2 of the Introductory Law to the German Civil Code (EGBGB)

(If you want to revoke the contract you are kindly asked to complete this form and return it to us.)

- To: KuSeRa An- und Verkauf – Erika Gutleb –Weißenburger Str. 43 in D-13595 Berlin; email:

- I/we (*) hereby revoke the contract about the purchase of the following goods (*)/the rendering of the following services (*), as concluded by me/us(*)

- ordered on(*)/received on (*)

- Name of consumer(s)

- Address of consumer(s)

- Signature(s) of consumer(s) (only if notice is given on paper)

- Date


(*) delete as appropriate